I have just run into one of those resources on the internet that seems worth sharing. It is a set of articles, tools and techniques about quality improvement that have obviously been built by a practitioner over a number of years.
The sections are:
- The Quality Toolbook: http://syque.com/quality_tools/toolbook/toolbook.htm
- Tools of the trade: http://syque.com/quality_tools/tools/tools.htm
There are many other potentially useful sections but these are the ones that really caught my attantion. If you need a summary of quality improvement approaches then this looks like a good place to browse.